FAQ & Site Info

We used to have a brick and mortar store. We no longer do. So, if you find an old phone number, don't call it. We'll never get the phone call now that we're online only. Email only.

Normally, shipments should take 7 to 10 days to arrive within the continental US. Same day delivery or pick up is only available in Boise, Idaho. Shipping times to all other areas may vary. If payment is made with other than Paypal or credit card, expect there to be a delay to allow your payment to clear the bank.

Yes, buyer will pay for return shipping and receive a refund less the PayPal fees associated with the transaction. If the product is allocated, we will cover the PayPal fee.

We will no longer have pick up available. Online orders and shipping only.

Due to insurance purposes, we MUST send the package to the address that is provided to us by your Paypal account.

You must ship the item to the shipping address on the transaction details page in your PayPal account for the transaction. If you originally ship the item to the recipient's shipping address on the transaction details page but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.

The tracking will be provided through PayPal and also added to the E-crater transaction.

PayPal requires us to ship the items as listed to the address associated with the transaction to be covered by Seller Protection.

We cannot take any responsibility for third party shipping services. If we make local delivery, it's in our hands and we know what happened. Once we set it in the hands of the shipper, we have no quality control over the product.